All Lyra May Jewelry styles are carefully handmade to order. Since each piece is made-to-order, we ask that you allow 10-12 business days (excluding weekends) before we ship your order. If you need to meet a certain (specific) deadline or need expedited shipping, we may be able to accommodate your request. Please email us at info@alycejewels.com
SHIPPING
We gladly accept returns and exchanges.
Just contact us within: 7 days of delivery, and ship items back to us within: 30 days of delivery
If you would like to make a return please email for a return authorization at info@alycejewels.com (no refund will be granted without return authorization)
For your protection, please pack your returns in the original box, return your order with an insured trackable courier & retain your receipt. Lyra May is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We cannot refund shipping charges on return items.
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Please allow 3-5 days for this process.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.
You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us directly at info@alycejewels.com with your order number in the subject line.
Lyra May is committed to providing high-quality jewelry and lab-grown diamonds to our customers. We offer a lifetime warranty on all jewelry purchased from our website and offer the express guarantee that your purchase is free from any manufacturing defects in materials and craftsmanship at the time of delivery and that the optical properties of the diamonds will remain unchanged. Our diamonds and jewelry are made to the highest standards and thoroughly inspected before shipment.
The Lifetime Manufacturing Warranty does not cover damage caused by normal wear and tear, scratches, trauma, loss of center stones, product loss, theft, improper cleaning, or storage, fading or discoloration due to inadequate care such as exposure to chemicals or hot tubs, thinning of prongs that may lead to the risk of losing a stone, or loss of a stone due to physical damage.
Third-party repairs or services will void the warranty. If you have a warranty claim, please email us at info@alycejewels.com , we will send a pre-paid shipping label and inspect the jewelry. If it is covered, we will repair or replace it without charge. If not, we will provide a quote, collect payment for repair and shipping, and complete the repair.
We recommend insuring your jewelry for loss, theft, catastrophic damage, or damage to the center stone. For warranty services, contact us at info@alycejewels.com .
Aside from ring resizing, we also offer a broad range jewelry repair services that can take advantage of if the need for repairs or maintenance for your valued jewelry pieces is ever needed. Our comprehensive services include but are not limited to:
Upon bringing your jewelry to us for repair, we conduct a thorough examination to determine the extent of the damage and the necessary repairs required. Afterward, we provide you with an estimate of the cost and time required for the repair. Our team of experts utilizes state-of-the-art equipment and techniques to ensure that your jewelry is repaired to the highest possible standards. We will keep you informed of the progress of the repair and will inform you when your jewelry is ready for collection.
We stand behind our jewelry repair services and offer a guarantee on our work. If you are not satisfied with the repair, we will work with you to address any concerns and ensure that you are completely satisfied with the result.
If you have any inquiries or concerns about our jewelry repair services, please do not hesitate to contact us.
We understand the importance of having a ring that fits you comfortably and securely. A well-fitted ring not only adds to the beauty of the piece but also ensures that you can wear it with comfort and ease like it is a part of you.
Our goal is to provide you with an exceptional service and an experience that exceeds your expectations. We take pride in our ability to resize rings with precision and care, ensuring that the resizing process does not compromise the ring's integrity or look. We understand that resizing a ring can be a delicate process, which is why we have experienced and skilled jewelers who can help you with this service. Whether your ring needs to be sized up or down, we are committed to providing you with the best possible service and experience.
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