Refund policy

At Alyce Jewels, we want you to love your jewelry. If you’re not fully satisfied, eligible items can be returned or exchanged within 30 days of delivery.

Eligibility

All items are returnable within 30 days unless marked otherwise.

The following are non-returnable:

Custom or personalized jewelry (including name necklaces or made-to-order pieces)
Engraved or modified items
Final sale or clearance items
Items marked “non-returnable” at purchase

Items must be unworn, in their original packaging, and include all documentation and certificates (if applicable).

Return & Exchange Process

We make returns and exchanges simple and free within the U.S.

Email info@alycejewels.com with your order number and reason for return or exchange.
Once approved, you’ll receive a prepaid insured FedEx label and instructions.
Pack your jewelry securely in the original box (or double-box if unavailable).
Include all packaging and promotional gifts (you may keep complimentary jewelry cleaner).
Drop off your package at a FedEx staffed location — not a drop box.
Keep your FedEx receipt as proof of shipment and insurance.

You’ll be notified by email once your return is received and processed.

Refunds

Approved returns will be processed within 5–7 business days of receipt.

Refunds are issued to the original payment method.

Shipping and handling fees are non-refundable.

Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact info@alycejewels.com within 2 business days of delivery.
If possible, refuse delivery of visibly damaged packages.
Alyce Jewels is not responsible for loss or damage during return shipping unless you use our prepaid insured label.

Cancellations & Modifications

Order changes or cancellations may be accommodated before shipment.

Once an order has shipped, it cannot be cancelled — please initiate a return once received.

6. Contact Us

For all modification or service requests:

📧 info@alycejewels.com

🌐 https://alycejewels.com/pages/contact