At Alyce Jewels, we want you to feel confident in your purchase. Eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions below.

Shipping & Delivery

Made-to-Order Production

Most Alyce Jewels pieces are made to order. Please allow approximately 10–14 business days for production before your jewelry is ready to ship.

Customized, engraved, resized, or special-order pieces may require additional production time.

U.S. Shipping

Once your jewelry has completed production and final inspection, it is shipped using free insured shipping within the U.S.

Please allow approximately 2–3 business days for transit after dispatch.

Tracking information will be provided once your order ships.

If you need your jewelry for a proposal, wedding, anniversary, birthday, or another specific date, please contact us before placing your order so we can help confirm the expected timeline.

Production and delivery estimates are not guaranteed arrival dates unless explicitly confirmed by Alyce Jewels.

Returns & Exchanges

30-Day Returns & Exchanges

Eligible items may be returned or exchanged within 30 days of delivery.

To qualify for a return or exchange, jewelry must:

• Be unworn and in its original condition

• Be returned in its original packaging

• Include applicable certificates and documentation

• Include any promotional gifts received with the qualifying purchase, except complimentary jewelry cleaner

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-designed or personalized jewelry

• Engraved jewelry

• Items altered or modified at the customer's request

• Final sale or clearance items

• Items specifically identified as non-returnable before purchase

Standard made-to-order production alone does not make an item non-returnable unless the piece has been customized, personalized, engraved, modified, or otherwise identified as non-returnable before purchase.

How to Start a Return or Exchange

We make eligible returns and exchanges simple within the U.S.

1. Email info@alycejewels.com with your order number and reason for the return or exchange.

2. Once your request is approved, we'll provide return instructions and a prepaid insured FedEx return label.

3. Securely pack your jewelry in its original packaging. If the original shipping box is unavailable, use appropriate protective packaging or double-box the item.

4. Include all applicable packaging, documentation, certificates, and promotional gifts received with the purchase. Complimentary jewelry cleaner may be kept.

5. Take the package to a FedEx staffed location. Do not leave insured jewelry in an unattended drop box.

6. Keep your FedEx receipt and tracking information until your return has been completed.

We'll notify you once your return has been received and inspected.

Refunds

Once an eligible return has been received and approved following inspection, your refund will generally be processed within 5–7 business days.

Refunds are issued to the original payment method.

Your bank or payment provider may require additional time to post the refund to your account after it has been processed by Alyce Jewels.

Any original expedited shipping or other non-refundable service fees, where applicable, will not be refunded.

Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact info@alycejewels.com within 2 business days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the jewelry and packaging, where applicable

If a package is visibly damaged at delivery, you may refuse delivery where appropriate.

For approved returns, please use the prepaid insured return label provided by Alyce Jewels. We cannot be responsible for packages returned using an unauthorized shipping method or label.

Order Cancellations & Modifications

Because most Alyce Jewels jewelry is made to order, production may begin shortly after an order is placed.

If you need to cancel or modify an order, contact us as soon as possible at info@alycejewels.com.

We will make reasonable efforts to accommodate your request if production has not progressed too far, but cancellation or modification cannot be guaranteed.

Once an order has shipped, it cannot be cancelled. If the item is eligible for return, you may request a return after receiving it in accordance with this policy.

Exchanges

Eligible items may be exchanged within the same 30-day period.

Contact us before sending your jewelry back so we can confirm eligibility and provide return instructions.

Any difference in price between the original item and replacement item will be handled as part of the exchange process.

Contact Alyce Jewels

For questions about shipping, returns, exchanges, cancellations, or order modifications:

Email: info@alycejewels.com

Contact Page: Alyce Jewels Contact Us