Frequently Asked Questions
What metals are available for Alyce Jewels jewelry?
Available metal options vary by design. Please refer to the individual product page for the metal type, purity and color options available for the piece you are considering.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds have the same carbon crystal structure and essentially the same physical, chemical and optical properties as mined diamonds. They are evaluated according to the same 4Cs.
Are certification options available?
Alyce Jewels offers certified lab-grown diamonds, with eligible diamonds accompanied by an independent grading report from a recognized grading laboratory such as IGI. Certification availability depends on the specific diamond and product selected.
How should I care for my diamond jewelry?
For routine care, clean your jewelry gently with warm water, mild soap and a soft brush, then rinse and dry it carefully. Store pieces separately when possible and avoid wearing fine jewelry during activities that could expose it to hard impact or harsh chemicals.
Can I return my order?
Eligible items may be returned or exchanged within 30 days of delivery. Items must meet our return conditions, and certain customized, personalized, engraved, modified, final-sale or otherwise designated non-returnable pieces may not be eligible. Please review our Return & Refund Policy for complete details.