FAQ

We use a unique and industry-proven method to grow our diamond pieces. The result is a lab grown diamond with the same chemical and physical properties as natural diamonds. This includes the same refractive index, hardness, and density.

As the lab grown diamond process is far more controllable than natural diamonds, the overall result is a more affordable fine jewelry piece. However, the pricing difference may vary based on the color, clarity, style, and shape of the diamond jewelry you select.

Our lab grown diamonds have exceptional clarity, as they are grown under controlled conditions with minimal impurities. At LYRA MAY, we use the most advanced technology available to ensure that our lab grown diamonds are always of the highest quality.

Yes, lab grown diamonds can be insured just like natural diamonds. You should always speak with your insurance provider first to ensure your policy covers lab grown diamonds specifically, as some policies may vary.

No, lab grown diamonds and moissanite are two distinct types of stones and can be easily distinguished through gemological testing. Most lab grown diamonds lack any electrical conductivity – a key provision in testing for moissanite.

The time it takes to grow a lab grown diamond will vary depending on the size and quality of the diamond. We always do our best to stay within your proposed timeframe by offering an excellent selection of pieces already prepared for shipping.

Yes, at LYRA MAY, we offer a range of customization options for our lab grown diamond jewelry. Please get in touch with our expert team to learn more about how we can differentiate your future lab grown engagement rings, tennis bracelets, earrings, and more.

Yes. LYRA MAYs lab-grown diamonds are ethically sourced. Lab-grown diamonds have become increasingly popular in recent years as consumers seek more sustainable and ethical options in the diamond industry. In contrast to traditional, mined diamonds, lab-grown diamonds are created in a controlled laboratory environment and do not require the extraction of diamonds from the earth, which often involves environmental impacts and human rights issues. Lab-grown diamonds offer a promising solution to the ethical challenges associated with diamond mining, but it's important to understand that not all lab-grown diamonds are ethically sourced. Some manufacturers use unethical labor practices, and some have even been caught using materials from conflict zones. This is why we work closely with our highly-select suppliers & trade partners to ensure transparency in our supply chain. We are constantly working to make sure our lab-grown diamonds & jewelry pieces are conflict-free and exploitation-free. In addition, as we grow our company, we are committed to minimize our environmental impact by continuously streamlining our manufacturing processes. We can do this in two ways: 1.) increasing our adoption of remanufacturing of precious metals for jewelry making and 2.) recycling all of the materials used in the diamond growing process. We are also actively seeking out new ways for more efficient energy sources. As we improve our process, we will work to gradually nudge our trade partners towards renewable energy for our growing process as the technology improves or becomes available. We believe that lab-grown diamonds have the potential to change the diamond industry for the better, and we are proud of our efforts to offer diamonds that are sustainably and ethically grown in a controlled environment.

Conflict diamonds, also referred to as blood diamonds, are diamonds obtained through means that support armed resistance against governments. In addition to conflict financing, the diamond industry also faces various ethical issues such as child labor, poverty, violence by governments, and environmental damage. To address these issues, LYRA MAY offers only lab-grown diamonds & jewelry pieces that are guaranteed conflict-free & ethically sourced pushing forward a sustainable and responsible diamond industry.

Standard Shipping : Free (3-5 Business Days Delivery After Dispatch)USPS First Class (2-3 Delivery in 2 Business Days After Dispatch) FedEx 2-Day Shipping : $20 (Delivery in 2 Business Days After Dispatch) Each order is specially made for you after the order has been placed. We ask that you allow us 10-12 Business Days (excluding weekends) to make and ship each order. All shipping transit times are calculated after the order has been shipped.

We are only able to ship within the United States at this time. We are working on expanding our shipping options to serve a wider customer base in the future.

Yes, we do.

USPS takes about 1-2 days to update tracking initially. If you are having issues with tracking your order, please email support@lyramay.com and we can try to help you out to the best of our knowledge.

You can rest easy that your orders are fully insured for damage and loss and will include Signature Confirmation. These services will help minimize your risk and make sure you are covered in any unfortunate shipping issue.

Please contact us immediately at support@lyramay.com if you believe that your package was lost in transit. We will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days of shipment, we will replace your order free of charge (US Customers Only). Please note that Lyra May is not responsible for lost or stolen items once declared 'Delivered' by the delivery service

Yes we do ship to PO Boxes. However, if your order is above $500 and signature is required, we cannot ship to a PO BOX.

All Lyra May Jewelry styles are carefully handmade to order. Since each piece is made-to-order, we ask that you allow 10-12 business days (excluding weekends) before we ship your order. If you need to meet a certain deadline or need expedited shipping, We may be able to accommodate your request. Please email us at support@lyramay.com

Returns

We gladly accept returns and exchanges.Just contact me within: 5 days of delivery, and ship items back to me within: 14 days of delivery.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:· Custom or personalised orders · Full Eternity Bands · Items on Sale · Items purchased during Sales Events

Conditions of Return Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.

For your protection, please pack your returns in the original box, return your order with an insured trackable courier & retain your receipt. Lyra May is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We cannot refund shipping charges on return items.

All purchases must be returned in the same condition as you received it. Used / Damaged / Scratched Items are not returnable for a refund. All returns must be sent back with the same packaging as it was received.

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Please allow 3-5 days for this process.

Yes you can , unless they arrive damaged or defective, we can't accept returns or exchanges for: Eternity Bands made to order.

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging. Buyers are responsible for the cost of shipping for both ways (to us and from us) on Resizes.

Ordering a ring can be tricky if you aren’t sure about your ring size. While a jeweler can give you the most precise measurement, there are also ways you can measure your finger at home. Please refer to the Ring Size Guide.

We'd be happy to resize any item you purchase from us for free for 1 time. Certain items such as Eternity Rings cannot be resized.