HELP CENTER
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Find answers about orders, shipping, returns, customization, diamonds and more.
Frequently Asked Questions
Find answers to common questions about our lab-grown diamond jewelry
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately if you need to make changes.
Yes, we partner with Affirm and Klarna to offer flexible payment plans. You can choose installment options at checkout with instant approval.
Yes, you'll receive an email confirmation immediately after placing your order, followed by shipping updates as your jewelry is prepared and dispatched.
Most Alyce Jewels pieces are made to order. Please allow approximately 10–14 business days for production, followed by approximately 2–3 business days for insured U.S. shipping.
You’ll receive tracking information as soon as your order ships.
Most Alyce Jewels pieces are made to order rather than pulled from mass-produced inventory. This time allows us to prepare your selected design, complete the required finishing and quality checks, and get your jewelry ready for secure shipment.
No. Production time is the time required to prepare your made-to-order jewelry. Shipping time begins after your piece has completed production and is dispatched.
For most orders:
Production: Approximately 10–14 business days
U.S. Shipping: Approximately 2–3 business days after dispatch
Yes. Alyce Jewels offers free insured shipping within the U.S. Tracking information is provided once your order has been dispatched.
Yes. Eligible Alyce Jewels orders are shipped insured for added protection while in transit. Tracking details will be sent once your order ships.
Once your jewelry has completed production and ships, you’ll receive tracking information so you can follow its delivery progress.
Yes. Engraving, resizing, customization, special requests, or certain made-to-order designs may require additional production time.
If additional time is required for your order, we’ll communicate the expected timeline.
If you need your jewelry for a proposal, wedding, anniversary, birthday, or another important occasion, please contact Alyce Jewels before placing your order.
We’ll help you confirm the expected production and delivery timeline for your selected piece. Delivery by a specific date should not be considered guaranteed unless explicitly confirmed.
Yes. Once your order has passed final preparation and is dispatched, you’ll receive a shipping confirmation with tracking information.
We offer a 30-day return policy on all non-customized jewelry. Items must be unworn, in original condition, and returned with all original packaging and certificates.
Contact our customer service team to receive a return authorization number and prepaid shipping label. Pack your item securely and ship it back to us.
Yes, we offer free exchanges within 30 days. Contact us to arrange an exchange for a different size, style, or metal type.
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
Custom and personalized pieces are final sale and cannot be returned or exchanged unless there is a manufacturing defect.
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology. They have the same physical, chemical, and optical properties as mined diamonds.
Yes, lab-grown diamonds are 100% real diamonds. They are chemically identical to mined diamonds and are certified by the same gemological institutes (GIA, IGI).
Lab-grown diamonds are created using two methods: High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD). Both replicate the natural diamond formation process.
Lab-grown diamonds offer exceptional value, ethical sourcing, environmental sustainability, and the same beauty and durability as mined diamonds at a fraction of the cost.
Yes, all our lab-grown diamonds come with certification from reputable gemological laboratories such as IGI or GIA, detailing the 4Cs (cut, color, clarity, carat).
Soak your jewelry in warm water with mild dish soap for 20-30 minutes, then gently brush with a soft toothbrush. Rinse thoroughly and pat dry with a lint-free cloth.
Store each piece separately in a soft pouch or lined jewelry box to prevent scratching. Keep jewelry away from direct sunlight and extreme temperatures.
Remove jewelry before exercising, swimming, showering, or applying lotions and perfumes. This prevents damage from chemicals, chlorine, and physical impact.
Yes, we offer complimentary professional cleaning and inspection services. Contact us to schedule an appointment or mail in your jewelry for servicing.
We recommend having your ring professionally inspected every 6-12 months to check prong settings and ensure stones are secure.
Yes, we offer extensive customization options including metal type, diamond shape, carat weight, and setting style. Contact our design team to create your perfect piece.
Custom pieces typically take 3-6 weeks to complete, depending on complexity. We'll provide a detailed timeline when you place your order.
Yes, we provide detailed CAD renderings and 3D models of your custom design for approval before we begin production.
Yes, we offer complimentary engraving on most jewelry pieces. You can add up to 25 characters including dates, initials, or special messages.
Yes, we can create custom settings for your existing diamonds or gemstones. Contact us to discuss your design vision and receive a quote.
Our lifetime warranty covers manufacturing defects in materials and workmanship. This includes issues with prongs, settings, and metal integrity under normal wear.
The warranty does not cover damage from accidents, improper care, loss, theft, or normal wear and tear such as scratches on metal surfaces.
Yes, we offer one complimentary resizing within the first year of purchase. Additional resizing services are available for a fee.
Contact our customer service team with your order number and photos of the issue. We'll provide instructions for sending your jewelry for inspection and repair.
The warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.