Shipping policy

Last Updated: September 22, 2026

At Alyce Jewels, most of our jewelry is made to order. We want you to know what to expect from the time your order is placed until it arrives.

Processing & Production Time

Most Alyce Jewels pieces are made to order and require approximately 10–14 business days for production before they are ready to ship.

During this time, your jewelry is prepared and undergoes the necessary finishing and quality checks before dispatch.

Customized, engraved, resized, special-order, or certain complex pieces may require additional production time.

If you need your jewelry for a proposal, wedding, anniversary, birthday, or another specific occasion, please contact us at info@alycejewels.com before placing your order. We will help you confirm the expected production and delivery timeline for your selected piece.

U.S. Shipping

Once your jewelry has completed production and final inspection, it is shipped using free insured shipping within the United States.

Please allow approximately 2–3 business days for transit after your order has been dispatched.

You will receive a shipping confirmation with tracking information once your order ships.

Please note that the 2–3 business day shipping estimate begins after production is complete and does not include the 10–14 business day made-to-order production period.

Estimated Delivery Timeline

For most standard made-to-order purchases, please allow approximately:

Production: 10–14 business days
U.S. Shipping: Approximately 2–3 business days after dispatch

Customized, engraved, resized, or special-order jewelry may require additional time.

Production and delivery timelines are estimates and are not guaranteed arrival dates unless explicitly confirmed by Alyce Jewels.

Tracking Your Order

Once your order has been dispatched, we will provide tracking information using the contact information associated with your order.

Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.

Insured Shipping

Eligible Alyce Jewels orders are shipped insured for added protection while in transit.

If you experience an issue with the delivery of your order, please contact us promptly at info@alycejewels.com so we can assist you.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact us at info@alycejewels.com within 2 business days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the jewelry and packaging, where applicable

If a package is visibly damaged at the time of delivery, you may refuse delivery where appropriate.

Address Changes

If you need to request a shipping-address change, contact info@alycejewels.com as soon as possible with your order number.

We will make reasonable efforts to accommodate an address change before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

For security reasons, additional verification may be required before a shipping address can be changed.

Order Cancellations & Modifications

Because most Alyce Jewels jewelry is made to order, production may begin shortly after an order is placed.

If you need to cancel or modify your order, contact info@alycejewels.com as soon as possible.

We will make reasonable efforts to accommodate your request where possible, but cancellations or modifications cannot be guaranteed once production has begun or progressed.

Once an order has shipped, it cannot be cancelled. If the item is eligible for return, you may request a return after delivery in accordance with our Returns & Exchanges Policy.

Returns & Exchanges

Eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions of our Returns & Exchanges Policy.

For eligible U.S. returns, contact info@alycejewels.com to request return authorization and return instructions.

Once approved, you will receive a prepaid insured FedEx return label.

Do not return jewelry without first receiving return authorization and instructions from Alyce Jewels.

Please refer to our full Returns & Exchanges Policy for eligibility requirements, exclusions, refund processing, and return instructions.

Contact Us

For questions regarding production, shipping, tracking, delivery, or an existing order, please contact:

Alyce Jewels

Email: info@alycejewels.com