Everything you need to know before choosing your piece.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are real diamonds with the same
fundamental chemical composition and crystal structure as mined
diamonds. They are different from diamond simulants such as cubic
zirconia and moissanite. The primary difference between a
lab-grown and mined diamond is its origin.
Is my diamond certified?
Certification depends on the specific diamond and product
purchased. Eligible lab-grown diamonds are accompanied by grading
documentation from recognized independent laboratories such as
IGI. Please refer to the product specifications for certification
details applicable to the piece you're considering, or contact
our team before ordering if you'd like confirmation.
How does a lab-grown diamond compare with a mined diamond?
Lab-grown and mined diamonds are evaluated using the same
fundamental quality characteristics, including
cut, color, clarity, and carat weight.
Lab-grown diamonds can offer greater size or quality at a given
budget compared with many mined-diamond options, while providing
the appearance and properties of a real diamond.
How long will it take to receive my jewelry?
Most Alyce Jewels pieces are made to order.
Please allow approximately
10–14 business days for production,
followed by approximately
2–3 business days for insured U.S. shipping after dispatch.
You'll receive tracking information once your order ships.
Customized, engraved, resized, or special-order pieces may
require additional time.
Can I return or exchange my order?
Eligible items may be returned or exchanged within
30 days of delivery. Items must meet the
conditions of our Returns & Exchanges Policy.
Custom-designed, personalized, engraved, modified, final-sale,
clearance, or items specifically identified as non-returnable
may not be eligible. Contact our team before returning an item
so we can confirm eligibility and provide return instructions.
What if my ring doesn't fit?
If your ring doesn't fit as expected, contact our team and we'll
help you determine the available resizing options for your
specific design. Resizing eligibility can depend on the ring
style, setting, size adjustment required, and applicable
resizing policy.
Is Alyce Jewels jewelry responsibly sourced?
Alyce Jewels specializes in lab-grown diamonds, which are created
in controlled environments rather than extracted through
traditional diamond mining. For questions about the sourcing or
specifications of a particular piece, please contact our team
before purchasing.
How should I care for my jewelry?
For routine at-home cleaning, use warm water, mild soap, and a
soft brush, then rinse carefully and dry with a soft, lint-free
cloth. Store jewelry separately when possible to help prevent
scratching. Certain settings and designs may require additional
care, so contact us if you're unsure about the best cleaning
method for your piece.
